◊ Provider star ratings are based on user reviews and our independent customer satisfaction survey.
Data effective 04/05/2023. Offers and availability may vary by location and are subject to change.
*Speed may not be available in your area. Maximum download/upload speed of up to 940 Mbps via a wired connection. Paperless billing required. Taxes and fees apply. Offer details. Offer includes professional installation at customer’s eligible location.
Our CenturyLink internet review
CenturyLink is a major internet provider with two types of internet to choose from: fiber and DSL. Its fiber plan is one of the best deals you can get, with very fast speeds at affordable prices with lots of extra perks. The DSL internet plans aren’t nearly as fast, but they’re worth considering if you live in a rural area and have few internet service options otherwise.
- No data caps
- No annual contracts
- Excellent speeds on fiber plans
- Affordable prices
- Limited availability for fiber
- Inconsistent DSL speeds
Compare CenturyLink internet plans and pricing
|View on CenturyLink site
|Simply Unlimited Internet
|Up to 100 Mbps
|CenturyLink Fiber Gigabit Internet
* Speed may not be available in your area. Paperless billing or prepay required. Additional taxes, fees, and surcharges apply. Get the fastest internet speed available at your location (max speed is up to 140 Mbps).
‡Speed may not be available in your area. Maximum download/upload speed of up to 940 Mbps via a wired connection. Paperless billing required. Taxes and fees apply. Offer details. Offer includes professional installation at customer’s eligible location.
CenturyLink’s fastest plan can reach speeds up to 940 Mbps, which is powerful enough to let up to a dozen users or more stream in 4K, play online games, attend Zoom meetings with ease. On the other hand, CenturyLink’s DSL plans are fairly slow. Although they technically top out at 140 Mbps, in reality, many DSL users get sluggish speeds in the range of 5–25 Mbps.
How fast are your CenturyLink speeds?
Click below for a quick speed test and find out.
Use our How Much Internet Speed Do I Need? tool for a quick rundown of how much bandwidth is best for you.
CenturyLink data caps
CenturyLink does not have data caps on any of its internet plans. You can use all the data you want all month long without worrying about overage fees or throttled speeds. Yay!
Our favorite plan: CenturyLink Fiber Gigabit Internet
We love CenturyLink’s Fiber Gigabit Internet because it delivers fast, reliable speeds for a reasonable price. A speed of 940Mbps is excellent for most households, and you also get symmetrical upload speeds to give you a massive speed boost for backing up cloud drives and making Zoom calls. This plan also comes with unlimited data, installation, and a router at no extra cost.
CenturyLink ongoing deals and promotions
Get your modem and installation at no extra cost when you sign up for CenturyLink’s gigabit fiber plan.
CenturyLink internet fees
|$15.00/mo. (no fee on fiber gigabit plan)
|$15.00–$99.00 (no fee on fiber gigabit plan)
|Data overage fee
|Early termination fee
CenturyLink goes easy on the fees. None of its plans have data caps or annual contracts, so you don’t have to worry about overage fees for using too much data or early termination fees when you cancel your plan. CenturyLink’s fiber gigabit plan also comes with a gateway (modem/router) at no extra charge.
CenturyLink internet installation, equipment, and contracts
Depending on the type of internet service you’re getting and where you live, installing internet with CenturyLink is either fairly simple or somewhat complex. Standard installation costs just $15—you get a kit and set up the internet yourself. Pro installation costs $99, with the price going up if CenturyLink’s technician needs to install any wiring underground outside your home. Installation doesn’t cost anything for gigabit fiber customers.
CenturyLink installation and equipment
In most cases, CenturyLink installation is fairly straightforward—all you need to do is set up the modem and router and activate it through the internet service provider’s customer portal. But you need a professional technician to help if your home doesn’t have the proper cabling, an optical network terminal for fiber, or an internet–friendly phone jack for DSL.
You also need a modem and router. You can rent a gateway (modem/router combo) from CenturyLink for $15 a month. But we actually recommend getting your own router because that saves you money in the long run and gives you more flexibility when it comes to speed, security features, and more.
CenturyLink internet contracts
CenturyLink internet plans don’t require annual contracts. You get a plan that works month to month, so you can cancel any time without having to worry about early termination fees.
CenturyLink internet customer ratings
|Customer Service Rating
|CenturyLink customer satisfaction rating
*Based on our annual customer satisfaction survey
CenturyLink gets below-average ratings for most categories in our annual customer satisfaction survey. But it has excellent ratings for price, taking second place out of 13 providers: 82% of the provider’s customers said they haven’t experienced any price hikes on their plans. That’s way better than the average of 61%.
A closer look at the data shows that CenturyLink’s fiber customers really like their service. Among CenturyLink’s fiber customers, 96% said their internet speeds always or usually meet their needs—well above the average of 88%. And 90% of fiber customers said their plans’ speeds are as fast as promised.
Does CenturyLink have good customer service?
CenturyLink gets bottom rankings for customer service in our satisfaction survey. A total 13% of CenturyLink customers said they were not satisfied with the provider’s overall customer service—that’s the highest percentage among providers.
How CenturyLink compares to the competition
|Plan price range
|75 Mbps–1 Gbps
|Up to 30–up to 1,000 Mbps
|Up to 25–5,000 Mbps
*According to our annual customer satisfaction survey
While CenturyLink offers an unbeatable fiber gigabit plan, Xfinity—a major rival internet service provider—has more variety, including great budget options and bundle packages.
As for Spectrum, another big internet service provider with overlap in CenturyLink areas, its fastest plans have wider availability than CenturyLink, and it gives you a wider range of speed tiers to pick from. But both providers offer unlimited data and month-to-month contracts with no annual requirement.
CenturyLink beats out rival fiber provider AT&T, though. A fiber plan from CenturyLink gets you faster speeds for a lower price. CenturyLink’s DSL plan also costs $5 less than AT&T’s DSL packages.
FAQ about CenturyLink
Our HighSpeedInternet.com editorial team bases our analyses on customer input from our annual customer satisfaction survey, results from our speed test tool, and proprietary internet provider data on speeds and pricing. To strengthen our research, we look closely at provider contracts to get hard-to-find information on price hikes, data caps, and extra fees, and we keep tabs on the latest news reports and online reviews. When applicable, we also rely on our personal experiences testing these services.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon.com at the time of purchase will apply to the purchase of this product. HighSpeedInternet.com utilizes paid Amazon links.
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