3 altafiber Customer Reviews
Rating breakdown
Overall
Speed
Pricing
Service
Michael S | 04-12-2023
Altafiber run by incompetence . My TV service went out 3/29. They said that my account was deleted by mistake, and it would take them 24 hours to fix. On 3/31 it hasn’t been fixed, called and they said that the ticker was upgraded to the next tier and prioritized. They would call me 4/3 to verify that it was fixed. They called on 4/3 and told me that it would be another 48 hours before their IT department could fix the issue. Received a voicemail on 4/6 or 7 stating that they are still working on getting my TV service working. Received a voicemail on 4/10 stating that my service would be restored in 48 hours. They deleted my TV service by mistake. Their IT people could not get my service working. Over 3 weeks. My Alta fiber internet is working fine. So I’m going to streaming services.
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Sallie B | 04-10-2023
Terrible customer service, I will be canceling my service
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Dot S | 03-25-2023
I have 500 mpg and it works good most of the time, however, it keeps dropping in and out the past 2 months and no one is able to fix the issue. I was told by friends and relatives they had same issue and decided to switch. I was told by service they will contact me when they are able to fix issue. I'll hang tight for a minute, giving them another chance. If no results, I'm out
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